Overview

Hear from CX-Brussels members how their organisations turn sustainability into stronger customer relationships and lasting business value.

Join us at ngage in Diegem for an inspiring CX-Brussels event on one of the most important shifts in business today: sustainability moving from a compliance exercise to a real driver of growth and customer trust.

Hear from CX-Brussels members how sustainability is becoming a business driver, and how putting ESG at the core of strategy builds customer trust, competitive advantage and long-term value.

🎤 Our Speakers

Sarah Fialon is lawyer and partner at ALIGN Law Firm specializing in ESG, sustainability, and compliance, Sarah Fialon works in close partnership with ngage to guide companies through the rapidly changing landscape of European law, demonstrating how turning verified sustainability data into transparent communication can supercharge your Customer Experience (CX) and build long-term brand trust.

Raphaël Torfs, Chief Sustainability Officer at Stanley/Stella

Stanley/Stella is a Brussels-born apparel brand built around sustainability from day one. It works only with sustainable fabrics such as organic cotton, offers full traceability from seed to garment, and partners exclusively with ethical manufacturers. The company has already cut its carbon footprint by 14% in two years, putting it halfway to its 2030 target of –30%.

Catherine Vandepopeliere, Head of Sustainability at D’Ieteren

Catherine leads D’Ieteren’s ESG agenda, translating sustainability ambitions into business priorities, governance and measurable outcomes. As former Head of Communication, she brings deep experience in corporate reputation, stakeholder engagement and crisis management.

▶️ In this session, you’ll discover how ESG can accelerate business transformation, strengthen customer trust, create competitive advantage and generate long-term value. Expect real-life stories on what it takes to embed sustainability into strategy and decision-making, and how it shapes the way customers and stakeholders see your brand.

Whether you’re a CX professional, marketer, sustainability lead or business leader, this session will give you fresh perspectives and practical insights to make sustainability work for your customers and your business. 💡

🔔 Save the date and register now. We look forward to seeing you on 17 November!

📍 The event will take place at ngage&Moore Belgium offices, in Diegem.

Your details will be shared with ngage and CX-Brussels for practicalities of the event.

🗓️ Agenda

06:00 PM - 06:30 PM : Welcome

06:30 PM - 06:40 PM : Introduction by CX-Brussels - Frederic De Vrieze

06:40 PM - 06:50 PM : Introduction by ngage - Thomas de Bassompierre

06:50 PM - 07:40 PM : Keynotes by Stanley/Stella, D'Ieteren & Align Low Firm

07:40 PM - 08:00 PM : Panel discussion

08:00 PM - 09:30 PM : Networking drink